Outlook Express / 2003 / 2007:

1. In Outlook Express / 2003 / 2007, go to the 'Tools' tab, 'Account Settings'.

2. Select the email account you want to check or edit [so it becomes highlighted blue] and click Change on the row above

3. You'll now see the Internet E-mail Settings screen. From here you can
check and edit any of the settings for your email account

  • Server Information:

- Account Type: POP3 / IMAP [Select IMAP]
- Incoming Mail Server: mail.YOURDOMAIN.com
- Outgoing Mail Server: mail.YOURDOMAIN.com

  • Incoming Mail Server

- User Name: user@YOURDOMAIN.com
 - Password: ********
- Remember Password (tick this)
- Log on using Secure Password Authentication (DO NOT TICK THIS)

  • Click 'More Settings' and go to 'Outgoing Server'

- My Outgoing Server (SMTP) requires authentication [X]
- Use same settings as my incoming mail server [X]

  • Click 'Ok' and click 'Test Account Settings'; this will logon to incoming mail server and attempt to send a test message.





Outlook 2010 / 2013 / 2016:

1. In Outlook 2010 / 2013 / 2016, go to the 'File', 'Info' and 'Account Settings'.

2. Select the email account you want to check or edit [so it becomes highlighted blue] and click Change on the row above

3. You'll now see the Internet E-mail Settings screen. From here you can
check and edit any of the settings for your email account

  • Server Information:

- Account Type: POP3 / IMAP [Select IMAP]

- Incoming Mail Server: mail.YOURDOMAIN.com

- Outgoing Mail Server: mail.YOURDOMAIN.com


  • Incoming Mail Server

- User Name: user@YOURDOMAIN.com
 - Password: ********
- Remember Password (tick this)
- Log on using Secure Password Authentication (DO NOT TICK THIS)

  • Click 'More Settings' and go to 'Outgoing Server'

- My Outgoing Server (SMTP) requires authentication [X]
- Use same settings as my incoming mail server [X]

  • Click 'Ok' and click 'Test Account Settings'; this will logon to incoming mail server and attempt to send a test message.



If you have any issues whilst setting your account up, please open a support ticket or call 0330 088 3323.