FAQs

Adding Your MAC Address Online
Please note this guide is for adding your streaming devices (such as Xbox, PlayStation, Amazon Firestick). For any other devices, such as laptop/mobile pho...
Tue, 18 May, 2021 at 3:10 PM
How many devices can I add?
There is a maximum allocation of 5 devices per student. This is if you are connecting directly to the wifi network. If you have other devices (such as ...
Mon, 16 Sep, 2019 at 1:16 PM
Message: "Too many users."
If you receive a message similar to "you have too many users", please contact us. We will then clear any active sessions and clear the database f...
Mon, 16 Sep, 2019 at 1:43 PM
How can I find the MAC address on my Playstation 4?
Turn on your Playstation 4 without any disk in the drive and wait for the menu to pop up Navigate to the Settings icon (located on the far left) ...
Tue, 18 May, 2021 at 3:12 PM
How Do I Find The MAC Address On My Laptop?
Please see below for quick instructions to find the MAC Address on Windows, Mac, and Chromebook computers if you have been asked for this by one of our supp...
Fri, 14 May, 2021 at 5:21 PM
How can I find the MAC address on my Xbox One, Series S|X?
To find the MAC address on your Xbox One, Series S|X follow these simple steps: Open the Xbox Guide by pressing the Guide button on the controller. Na...
Tue, 18 May, 2021 at 3:09 PM
Amazon Prime Video - "Your device is connected to the Internet using a VPN or proxy service."
If you are seeing the below error message whilst using Amazon Prime Video on any of your devices, please read on for troubleshooting tips & advice. ...
Fri, 28 May, 2021 at 3:15 PM