This exchange is maintained by Open Reach for the termination and back haul to us. So we need to give them some information to work on to progress the reported incident.

1. You need to to 4 speed tests in a day at this address Please input your broadband line number after the initial test so the speeds are logged

This will allow us to see the results for your downstream and upstream and to see what IP was used.
If they are lower than predicted, we can raise a speed issue ticket and progress it that way