For all broadband related questions/fault resolutions

Broadband Availability Check
We get that as the world becomes more technologically advanced, that the demand for super-fast broadband becomes greater. Please call/email us to get a qui...
Tue, 4 May, 2021 at 3:58 PM
CPE (Customer Premises Equipment) Checks
When diagnosing your reported internet issue, you may hear the term CPE checks. This stands for Customer Premises Equipment; which is essentially everythin...
Tue, 4 May, 2021 at 3:58 PM
I have no internet access
If you have no wired/wireless internet access, please check the following: 1) Check the router in question; depending on the age of the router this c...
Tue, 4 May, 2021 at 3:59 PM
Perform a speedtest
This exchange is maintained by Open Reach for the termination and back haul to us. So we need to give them some information to work on to progress the repor...
Tue, 4 May, 2021 at 4:00 PM
What can affect the broadband speed I get?
The speed available on your line can be affected by: How far your property is from the telephone exchange or street cabinet.  The quality of your tele...
Tue, 4 May, 2021 at 4:00 PM