Please see below for quick instructions to find the MAC Address on Windows, Mac, and Chromebook computers if you have been asked for this by one of our support agents.

Mac OS X

  1. Open System Preferences.
  2. Select Network.
  3. In the left-hand pane, select the name of the network to which you are currently connected.
  4. Click Advanced in the lower right corner.
  5. At the bottom of the windows, the device's MAC address will be listed next to "Wi-Fi address".
    The MAC address is also available under the 'Hardware' tab.

Windows 10

  1. Right-click on the Start button and select Command Prompt from the menu.
    You can also access this from the Search field or by running Run.

    Using “Run” to open Command Prompt.

    The Run dialogue box, which you can open using the keyboard shortcut Win + R, allows you to open any Windows program by entering its name.

    Enter “cmd” and click “OK” to open Command Prompt.
    Hold down the Shift and Ctrl keys and click the “OK” button to run Command Prompt as an administrator.

    You will need to confirm the prompt from the User Account Control.

  2. Type in "ipconfig /all" (without "") and press Enter.
    Your network configurations will display.

  3. Scroll down to your Ethernet/Wi-Fi network adapter and look for the values next to "Physical Address," which is your MAC address.


  1. Click the status area, where your account picture appears.
  2. Click the section that says Connected To (and the name of your network).
  3. At the top of the box that appears, pick your network.
  4. In the window that opens, the MAC address is the Hardware address.